The Federal Competition and Consumer Protection Commission (FCCPC) says it recovered more than ₦10 billion for consumers between March and August 2025, with the banking sector recording the highest number of complaints.

In a statement issued on Thursday by its spokesperson, Ondaje Ijagwu, the Commission revealed that the banking sector led the chart with 3,173 complaints, followed by Fast-Moving Consumer Goods (FMCG) with 1,543, fintech with 1,442, and electricity with 458.

Other sectors that featured prominently on the consumer complaints list include:

E-commerce (412 complaints)

Telecommunications (409)

Retail/wholesale/shopping (329)

Aviation (243)

Information Technology (131)

Road transport and logistics (114)

According to the FCCPC, a total of 9,091 consumer complaints were successfully resolved during the five-month period.

The Commission explained that the ₦10bn recoveries highlight not only the scale of harm suffered by consumers but also the financial burden they would have carried without intervention.

Executive Vice Chairman of the FCCPC, Tunji Bello, stressed that the figures reflect the real struggles of Nigerians in accessing essential services.

“These numbers are not just statistics; they tell the story of consumer frustration and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the law, and promote fair market practices that protect all consumers,” he said.

 

The Commission assured Nigerians of its continued efforts to safeguard their rights and ensure that businesses operate responsibly in the marketplace.