GOV BUNI TASKS PERMANENT SECRETARIES ON SERVICE DELIVERY, ACCOUNTABILITY

Yobe State Governor Mai Mala Buni has urged permanent secretaries in the state civil service to improve service delivery, strengthen accountability and ensure that government policies translate into meaningful results for residents.

The governor’s call highlights the important role senior civil servants play in implementing government programmes, managing public resources and ensuring that ministries, departments and agencies operate effectively.

Permanent secretaries serve as the administrative heads of ministries and are responsible for coordinating government activities, supervising staff and ensuring that policies approved by the government are properly implemented. Their performance can therefore have a direct impact on the quality of public services available to citizens.

Buni’s charge places renewed emphasis on the need for civil servants to approach their responsibilities with professionalism, discipline and a strong commitment to public service.

For residents, effective service delivery means being able to access government services without unnecessary delays, confusion or administrative difficulties. Whether in education, healthcare, infrastructure or other public services, efficient administration can make a significant difference to people's everyday lives.

Accountability is equally important. Public officials are entrusted with government resources and responsibilities, making it necessary for them to demonstrate transparency, follow established procedures and ensure that public funds are used for their intended purposes.

Weak administrative practices, poor coordination and delays in decision-making can slow the implementation of government projects and reduce the impact of public spending. Strengthening accountability can help address these challenges and improve confidence in government institutions.

The governor’s message also underscores the importance of measuring performance across government ministries. Clear targets, regular assessments and effective supervision can help identify areas where improvements are needed and encourage public officials to deliver better results.

However, improving service delivery requires more than instructions to civil servants. Adequate resources, continuous training, effective leadership and working systems are also necessary to help government employees perform their duties efficiently.

For Yobe State, the challenge will be to translate the governor’s expectations into measurable improvements in administrative efficiency and public services.

Ultimately, a more accountable and effective civil service can help ensure that government policies produce practical benefits for citizens and that public resources are managed responsibly.