JAMB ALLOWS CANDIDATES TO REPLACE LOST PHONE NUMBERS AND EMAILS

The Joint Admissions and Matriculation Board has introduced a new process allowing candidates who have genuinely lost access to their registered phone numbers or email addresses to update their details. The board announced the policy on Monday, September 21, 2026, saying the service was introduced to assist candidates who can no longer access the contact information originally linked to their JAMB records.

The service is available only at designated JAMB Computer-Based Test centres, including state offices where applicable. Candidates seeking to change their registered GSM number, email address or both are expected to visit the approved centres to complete the process. JAMB said the measure is intended specifically for genuine cases involving candidates who have lost access to their previously registered contact details.

The board said candidates will be subjected to strict identity and biometric verification before any update can be carried out. It also stressed that the service can only be accessed once by an eligible candidate, meaning applicants are expected to ensure that the replacement details they provide are accurate and accessible. The verification requirement is aimed at preventing unauthorised changes to candidates’ personal information and protecting their admission records.

JAMB warned candidates against using unauthorised individuals, agents or unofficial channels to carry out the update. The board urged those affected to visit only designated JAMB centres and follow the approved procedure rather than handing their personal information to third parties. It said the security measures were necessary to protect candidates and prevent fraudulent attempts to alter registered details.

The latest policy forms part of JAMB’s JCARE and JAMB Updates initiatives and gives candidates with genuine access problems an opportunity to regain control of their registered contact information. However, the board reiterated that the service is available only once and remains subject to identity and biometric checks. Candidates who have not lost access to their registered details are therefore expected to continue using their existing information.